IGK Hair offers free returns and/or exchanges for IGK Hair products within 14 days of product receipt for item(s) purchased on igkhair.com. Products purchased from our salon and retail partners should be returned to the original place of purchase. Please note that returned merchandise must be unopened or gently used.
To start your return or exchange visit our Returns Center. You'll need the email address associated with your purchase, or your order number and the shipping zip code. Next, you'll receive step-by-step instructions, select the product(s) to return and the return reason. For exchanges, select your new item for exchange. Your prepaid shipping label or QR Scan code will be generated once your return or exchange has been authorized. Make sure your items are securely packaged and take it to the nearest FedEx drop-off location.
After your return has been completed, you'll receive a temporary credit equal to the value of the returned item(s). You can use this credit to make a new purchase that will ship right away. If you don't use the credit, your original payment method will be refunded within a week.
All exchanges are shipped instantly at no additional cost.
If your order was placed using Afterpay as a payment method please expect longer processing times. You can check the status of your refund though Afterpay. If you would like to learn more about the process please visit Afterpay’s FAQ page HERE.
Please reach out to our client services at email@example.com with your order number in the subject line in case you have any other questions.