IGK offers products of integrity. All items purchased from IGKhair.com must be returned to IGKhair.com. Similarly, IGK can only issue refunds or accept returns and exchanges for items purchased on IGKhair.com. Product purchased from our salon partners should be returned to the salon. Items must be unopened and returned or exchanged within 14 days from the date of receipt of the product. Refunds are credited to the original payment card only.
Customers who would like to return or exchange a product should call 1-855-IGK-3322 to have a Return Authorization Number issued. Please include a copy of the packing slip with the Return Authorization Number clearly marked in the box with the returned product. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).
Your return will be processed promptly upon its arrival. Generally, the processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.
We're sorry, but shipping fees are not refundable. In the case of damaged or lost items, please contact us immediately for assistance. If you have questions regarding your return, please contact us by phone at 1-855-IGK-3322 or by email.
If your order was placed using Afterpay as a payment method please expect longer processing times. You can check the status of your refund though Afterpay. If you would like to learn more about the process please visit Afterpay’s FAQ page HERE.