FAQ

Customer Support

Email hello@igkhair.com and someone from our team will get back to you between 9am-6pm EST.

For affiliate marketing please email affiliates@igkhair.com.

SHIPPING + RETURNS

WHAT IS YOUR SHIPPING POLICY?

Ground shipping is free in the continental United States with orders of $25 or more. Currently, our website only accommodates shipments within the contiguous United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin Islands. For international requests, please call our office during business hours (Monday-Friday, 9am-6pm EST) at 1-855-IGK-3322 to see if an order can be processed to your requested country.

Our standard shipping carrier is FedEx, and we only ship FedEx Ground to comply with aerosol shipping restrictions. We kindly ask that you anticipate 3 to 8 business days for shipping.

WHAT IS YOUR RETURN POLICY?

IGK offers products of integrity. All items purchased from IGKhair.com must be returned to IGKhair.com. Similarly, IGK can only issue refunds or accept returns and exchanges for items purchased on IGKhair.com.

Product purchased from our salon partners should be returned to the salon.

Items must be unopened and returned or exchanged within 14 days from the date of receipt of the product. Refunds are credited to the original payment card only.


Customers who would like to return or exchange a product should email hello@igkhair.com or call 1-855-IGK-3322 for return instructions. A return authorization number will be issued once products are sent back. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

We're sorry, but shipping fees are not refundable. In the case of damaged or lost items, please contact us immediately for assistance. If you have questions regarding your return, please contact us by phone at 1-855-IGK-3322 or by email.


If your order was placed using Afterpay as a payment method please expect longer processing times. You can check the status of your refund though Afterpay. If you would like to learn more about the process please visit Afterpay’s FAQ page HERE.  

CAN I CANCEL MY ORDER?

It is our priority to get your order to you as fast as possible and for this reason we, unfortunately, are not able to cancel an order once it has been placed. 

 

I PUT THE WRONG ADDRESS ON MY ORDER, WHAT SHOULD I DO?

We always recommend checking your shipping address before completing the order. Unfortunately, we are unable to update the shipping address after the order is placed and we are not responsible for orders sent to the incorrect delivery address provided at the checkout process. However, when you receive the tracking information you may check with the shipping courier if they are able to accommodate your request.

CAN I ADD/REMOVE AN ITEM FROM MY ORDER?

Unfortunately, we are not able to add or remove item(s) from your order once it has been placed. 

I RECEIVED THE WRONG PRODUCT OR MY PRODUCT ARRIVED DAMAGED. CAN I RETURN IT?

If the wrong/missing product and/or defective product was received, please email hello@igkhair.comwith your order number in the subject line and a photo if possible. An IGK team member will help you out!

WHAT DO I DO IF MY PACKAGE WAS LOST OR STOLEN IN TRANSIT?

We're sorry, but shipping fees are not refundable. In the case of damaged or lost items, please contact us immediately for assistance. If you have questions regarding your return, please contact us by phone at 1-855-IGK-3322 or by email.

SUBSCRIPTION

Can I change how often my subscription arrives?

Yes! We are committed to the highest levels of service for our subscribers. All subscribers can change the frequency of a subscription at any time by logging into your account and clicking MANAGE SUBSCRIPTION on bottom left corner

Can I add a discount code to a subscription order?

No. Subscriptions are already discounted at 15%

Can I have multiple products on a subscription?

Absolutely! You can add as many products as you would like to your subscription, but please note that not all products have the same delivery cadence - subscription delivery cadences vary between 30, 60, and 90 days. If you would like to alter the delivery cadence of any subscription, or synchronize the delivery dates, you can check out the account portal for your subscription information.

Products

WHAT ARE THE MAIN FORMULA CLAIMS OF IGK PRODUCTS?

IGK products are Vegan, gluten-free,and Sulfate free (SLS and SLES), and do not test on animals.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

No, IGK does not test on animals and is Leaping Bunny certified.

DO IGK PRODUCTS CONTAIN PHTHALATES?

No, IGK products do not contain phthalates.

DO IGK PRODUCTS CONTAIN SULFATES?

IGK products do not contain SLS or SLES, which are surfactant-based sulfates. 

DO IGK PRODUCTS CONTAIN SILICONE?

Yes, some products do contain silicones. 

DO IGK PRODUCTS CONTAIN MINERAL OILS?

No, IGK products do not contain mineral oil.

WHY ARE IGK PRODUCTS FORMULATED WITHOUT SODIUM CHLORIDE?

Apart from IGK Color, IGK products are formulated without Sodium Chloride because it is known to strip color and shorten the life of keratin treatments

ARE IGK PRODUCTS PARABEN-FREE?

Yes, IGK Products are formulated without parabens.

ARE IGK PRODUCTS SAFE TO USE WITH KERATIN TREATMENTS?

Yes, because IGK products are formulated without SLS and SLES, they should be safe to use on keratin-treated hair.

ARE IGK PRODUCTS COLOR SAFE?

Yes, IGK products should not contribute to color fading.

DO IGK PRODUCTS OFFER HEAT AND THERMAL PROTECTION?

Heat and thermal protection vary among IGK products. Please refer to either the product page or packaging of your favorite products.

WHAT FRAGRANCES ARE USED IN IGK PRODUCTS?

IGK uses seven different fragrances across the line, each one emoting a feel for different cities and neighborhoods. 

HOW SHOULD I LAYER MY IGK PRODUCTS?

Generally, products should be layered in the following order: 

Step 1:Shampoo/conditioner/masques

Step 2: detanglers, heat protectants, leave-in conditioners

Step 3: Creams, Mousses, Gels

Step 4: Nourishing oils, Serums

Step 5: Dry products like hair sprays and dry volume sprays

However, we know that everyone is different, and we encourage you to try using the products in ways that work best for your hair. 

HOW CAN I SAMPLE IGK PRODUCTS?

Though we do not have samples available on our website at this time, IGK products are available at Sephora and Ulta where in-store samples are offered.

ARE IGK PRODUCTS SAFE TO USE ON EXTENSIONS?

Due to the variety of extensions and bonding agents on the market, we recommend that you consult with your stylist before using different products on your extensions.

CAN I GET MORE ADVICE ON WHICH PRODUCTS WILL BE SUITABLE FOR ME?

Yes! Please feel free to use the chat feature on IGKhair.com or email us athello@igkhair.com! One of our team members will be happy to help you choose the right products for you. 

DOES IGK SHIP INTERNATIONALLY?

At this time, orders placed on igkhair.com are unable to be shipped outside of the Contiguous United States, but please feel free to check back as we are continuously growing as a brand! In the meantime, you may browse the line at Sephora where international shipping is available: https://www.sephora.com/beauty/international-websites

IGK COLOR

WHAT IS THE DIFFERENCE BETWEEN PERMANENT COLOR, DEMI-PERMANENT COLOR, SEMI-PERMANENT COLOR AND TEMPORARY COLOR?

While they sound a lot alike, there’s a distinct difference between each kind of hair color.
Here’s a crash course:
•Temporary color is exactly as it sounds: temporary. The color sits on top of the hair cuticle and is washed away with water or shampoo. Think sprays, hair chalk etc..
•Semi-Permanent color is developed with a single product, so you don’t need to mix it with an oxidizer. The color is applied directly to the hair and then processed for 20 – 30 minutes, sometimes using heat. The results gradually fade over time and will generally last for 7 - 10 shampoos.
•Demi-permanent color is a 2-part system that uses a dye pigment mixed with a low volume oxidizer. The low volume oxidizer limits the amount of color change, so the results are long-lasting but not necessarily permanent.
•Permanent color is, well, just that. It’s a 2-part system that uses a dye pigment and oxidizer, which is usually a solution of hydrogen peroxide. When the two parts combine, the mixture both removes some of the hair’s natural pigment molecules and deposits the desired color molecules which changes the color of the hair permanently.

WILL IGK COLOR COVER MY GRAYS?

Yes. IGK Color is permanent and will cover gray hair. Depending on how resistant your hair is, you may need more time to process. Be sure to read the directions provided on how long you should leave the color on for the best results.

WHAT DO THE NUMBERS AND LETTERS MEAN ON THE IGK COLOR BOX?

It’s how we designate the characteristics of our shades. The number defines the level or depth in the shade (aka the lightness/darkness of a shade) and is designated with 1 being black, 10 being the lightest blonde. The letters directly following the number identify the tone or tones. The first letter is the dominant tone, and the second letter is the supporting tone.

Here’s an example: 5GM (Brown, Gold, Mahogany)
1 Black
2 Almost Black
3 Darkest Brown
4 Dark Brown
5 Brown
6 Light Brown
7 Dark Blonde
8 Blonde
9 Light Blonde
10 Very Light Blonde

Natural - N
Blue - B
Violet - V
Gold - G
Copper - C
Mahogany - M
Red - R

WHY DO I NEED TO USE THE COLOR CONSULTATION TOOL?

Think of it like your virtual professional colorist. The questions are meant to mimic a real chat you’d have with an IGK pro about your hair history and desired color results, so we can determine which options are best for you.

WHAT IF I DON’T LIKE THE COLOR CHOICE THE COLOR CONSULTATION CREATED FOR ME?

Our Color Consultation Tool uses your hair history and hair goals to advise on shades that are best suited for you. You’re more than welcome to choose from any of the 25 shades in our color portfolio, but please note that the results may not be as intended.

HOW DO I DETERMINE MY NATURAL COLOR LEVEL?

First, determine if you have brown, blonde, red or black hair. From there, we’ll determine the “depth” of your color. For example, if you’re a brunette, are you on the lighter side of brown shade or darker side leaning towards black? Reference our color chart below.

Level 1: Black
Level 2: Very Dark Brown
Level 3: Dark Brown
Level 4: Medium Brown
Level 5: Light Brown
Level 6: Dark Blonde
Level 7: Medium Blonde
Level 8: Light Blonde
Level 9: Very Light Blonde
Level 10: Brightest Blonde/Platinum

HOW DO I DETERMINE THE % OF GRAY IN MY HAIR?

Finding your % of gray is actually pretty simple. First, stand a few feet in front of the mirror with indirect light. Then, use the below as your guide:
• Less than 30% gray: less gray than natural color
• 50% gray: equal parts gray and natural color
• 75% gray: predominately gray with a touch of natural color
• 100% gray: all you see is gray

WHY DO YOU NEED TO KNOW ABOUT MY PAST CHEMICAL SERVICES OR HAIR TREATMENTS?

Previous color services or chemical treatments may impact color results. As a rule, it’s always best to wait 2 weeks between treatments to ensure zero impact on hair health and flawless color results.

WHAT MAKES IGK COLOR DIFFERENT?

IGK Color is the first at-home color formulated with the highest level of clean ingredients. IGK Color delivers superior color brilliance and wearability for all hair types and textures. It’s formulated without known allergens like PPD and resorcinol. It’s free from ammonia, fragrance, phthalates, parabens, and gluten. You get salon-worthy colors that expertly camouflages non-pigmented hair, lightens, darkens, and can change tones. Plus, IGK color also provides intense conditioning, protection, and shine while effortlessly coloring each strand.

WHY IS SQUALANE INCLUDED IN THE IGK COLOR FORMULA?

Squalane, derived from sugar cane, is a well-known and favored ingredient typically found in skincare products. IGK found this plant-based ingredient also works wonders for your hair health. It’s super emollient and effortlessly rehydrates, replenishes, and protects hair from future damage. Plus, ours is sustainably sourced.

WHY IS ORCHID EXTRACT INCLUDED IN THE IGK COLOR FORMULA?

Orchid Extract is a natural moisturizer, brilliant hair protector and guards against chemical damage, heat and UV exposure.

WHY IS BAMBOO EXTRACT INCLUDED IN THE IGK COLOR FORMULA?

Bamboo is the perfect strengthening agent. Rich in silica, it fortifies the cuticle layer, improving color retention and enhancing shine.

HOW CAN IGK COLOR DELIVER 15X SHINE?

We think fresh color looks best on shiny hair, so we made sure to include conditioning agents like orchid extract in our color, plus a shine-enhancing clear treatment mask to close the cuticle layer and seal in color. When used together, IGK Color can deliver 15x the shine.

HOW DOES IGK COLOR DELIVER 88% SOFTER/SMOOTHER STRANDS?

Our naturally derived squalane extract helps to smooth and soften hair. It is highly emollient and helps to rehydrate hair, replenish the natural moisture balance and protect from future damage.

HOW DOES IGK COLOR REDUCE BREAKAGE BY 44%?

We formulated IGK Color with a blend of conditioning agents, humectants, and strengthening agents. This specialty blend ensures hair remains supple and hydrated, fortifying hair against damage caused during the coloring process.

WILL IGK COLOR IMPROVE THE HEALTH OF MY HAIR?

The hallmarks of healthy hair include brilliant shine, supple condition, and manageability. IGK Color is formulated using the best ingredients to deliver gorgeous color with 15x improvement in shine, 88% improved hair condition, and 44% reduction in hair breakage. We like to think the numbers speak for themselves.

IS IGK COLOR TESTED ON ANIMALS?

No. IGK hair products, including our hair color, are not tested on animals.

IS IGK COLOR VEGAN?

Yes. Our color is created without using animal-derived ingredients.

IS IGK COLOR A CLEAN COLOR FORMULA?

We formulated IGK Color as clean as possible by omitting harsh ingredients like parabens, phthalates, sulfates, and known allergens like PPD and resorcinol.

WHERE IS IGK COLOR MADE?

IGK Color is made in Italy and professionally packaged right here in the USA. We concepted and designed IGK Color alongside master colorists in our professional salons to bring the shades to life.

I HAVE LEFTOVER COLOR. CAN I SAVE IT FOR TOUCHUPS?

No. You cannot save leftover hair color for two reasons:1. When you mix IGK Activate and IGK Color Pigment, the formula begins to oxidize, creating color energy in the bottle. This energy, if stored, can cause the bottle to expand and can create an unintentional (and very colorful) mess.2.Pre-oxidized color cannot be saved and reused as it will not fully color your hair, which may lead to an undesirable result.

IF I HAVE LONG HAIR, HOW MANY BOXES OF COLOR DO I NEED?

IGK Color contains enough product to completely cover thin-medium shoulder-length hair. However, if your hair is exceptionally long or thick and you are coloring your whole head for the first time, you will need two boxes to ensure that you have sufficient product. If you have long, thick hair and are coloring the roots only, not the lengths, one box will be more than enough.

CAN I TAKE MY BRUNETTE HAIR TO BLONDE WITH IGK COLOR?

IGK Color is not designed to take your hair color more than two levels lighter. If you have previously colored your hair, IGK Color can help enhance your hair color or take your hair darker. But, IGK Color cannot lighten your previously colored hair.

DO I APPLY IGK COLOR TO WET OR DRY HAIR?

IGK Color is applied to dry hair. When hair is wet, the excess water can dilute the color giving you uneven color results.

DO I NEED TO HAVE CLEAN HAIR BEFORE APPLYING IGK COLOR?

It’s best to apply IGK Color to hair that has been washed one to two days prior rather than freshly cleaned strands. Your scalp’s natural sebum establishes a protective color barrier to ensure your hair is colored versus your scalp. However, if you have dry shampoo, temporary color or other styling products on your hair it is best to wash your hair before applying IGK Color to ensure the best results.

MY HAIR IS DARKER THAN I ANTICIPATED. HOW CAN I FIX IT?

You can use a detoxifying shampoo such as First Class Charcoal Detox Shampoo after coloring your hair, up to 48 hours, which may remove some of the freshly applied color. However, you should not try and use another color to change the tone. We recommend consulting with a salon professional to discuss next steps and the best, safest approach for your hair.

MY HAIR IS LIGHTER THAN I ANTICIPATED. HOW CAN I FIX IT?

That’s an easy fix. It can be as simple as moving one shade darker than your original selection. Or, if you want to try a different tone, the IGK Color Consultation Tool can assist in finding a complimentary shade.https://igkhair.com/pages/color-consultation

DO I NEED TO PERFORM AN ALLERGY TEST?

Yes, it’s recommended that you perform an allergy test prior to coloring your hair. While IGK Color is free of harsh chemicals, it’s always best to perform a strand test when using a new hair product to ensure you’re not allergic to any ingredients found in the formula.

THE COLOR COMING OUT OF THE TUBE IS SLIGHTLY DISCOLORED. IS IT OKAY TO USE?

It’s perfectly normal for the tone to be slightly discolored when you first squeeze the product out of the tube. When color is exposed to oxygen the oxidative dyes can adjust slightly, but it will not negatively impact your color results.

WILL IGK COLOR STAIN MY SINK AND TOWELS?

Yes, IGK Color is permanent hair color and can stain your sink, clothes, and towels. We suggest using older or darker-colored towels to cover your neck and shoulders and to use them when washing and rinsing the color away. For sinks, bathtubs, and counters, household materials like bathroom cleaner plus a sponge can help eliminate stains that may occur during color application.

WHEN DO I START MY PROCESSING TIME?

Processing time should begin after you’ve finished applying color to all sections. Removing your color too early can negatively impact the outcome.

DO I NEED TO DO SOMETHING DIFFERENT TO TREAT COLOR-RESISTANT GRAY HAIR?

There are a few tips for ensuring your resistant grays are effectively camouflaged:- Adjust the processing time from 35 minutes to 45 minutes- Apply color to the most resistant area first (typically around hairline and top of head), then follow with the other sections as directed- Circle back and reapply more color to the resistant area after all other sections are complete for additional color saturation

MY HAIR HAS BEEN CHEMICALLY TREATED (PERMED, RELAXED, CHEMICALLY ETC.). CAN I STILL USE IGK COLOR?

If your hair has been chemically treated with a perm, it’s always recommended to perform a strand test prior to use to ensure desired color results. Permanently waved hair may absorb color differently than non-permed hair. If you have relaxed hair, we recommend you do NOT use IGK Color.

I HAVE HIGHLIGHTS. CAN I USE IGK COLOR TO TOUCH THEM UP?

IGK color is not designed for retouching highlights, however, it can help to alleviate the appearance of darker roots. Lightening natural regrowth by one or two levels can soften the look of grown-out highlights.

CAN I USE IGK COLOR IF I’VE USED A KERATIN SMOOTHING TREATMENT?

Yes, IGK color is safe to use post keratin treatment. We recommend you also refer to the Keratin Treatment manufacturer's directions to ensure the best color results.

HOW MANY DAYS DO I HAVE TO WAIT TO SHAMPOO AFTER COLORING MY HAIR?

It’s best to wait two days before returning to your regular haircare routine. The formula is permanent, and the color results will last up to 30 shampoos.

IS IT NORMAL TO FEEL TINGLING?

Tingling is a common occurrence when coloring your hair. If it becomes uncomfortable, then rinse your hair immediately. An aggressive itching feeling or irritation means you may be allergic to hair color. In this case, an alternative such as IGK Color depositing masks may be a good solution to adjust tone and add shine without irritation.

CAN I USE HAIR COLOR IF I HAVE A SUNBURNED SCALP?

It will generally take upwards of 3 – 5 days for your scalp to heal after a sunburn. Be sure the inflammation and redness have dissipated before applying any hair color. The overall pH of the formula can irritate your scalp and make the experience unpleasant. As a rule, if your scalp feels uncomfortable, do NOT color your hair. Wait until your scalp returns to normal.

CAN I USE IGK COLOR IF I HAVE ECZEMA?

If you’re suffering a breakout, it’s best to wait before applying color. Unfortunately, the chemistry of the color can exacerbate eczema and lead to inflammation.

CAN I USE IGK COLOR WHILE I’M PREGNANT OR BREASTFEEDING?

While our products are free from harsh chemicals, it’s always recommended that you consult with your physician before using any new product while pregnant.

WILL IGK COLOR DAMAGE MY HAIR?

The IGK Color formula is designed to be non-damaging. However, if your hair is already damaged (think: dry, fragile ends, easily tangles, brittle, hard to style, etc.), IGK Color may not be able to reverse damage or repair the hair.

IF MY HAIR IS DAMAGED, CAN I STILL USE IGK COLOR?

Yes, you can still color your hair even if it’s damaged. IGK Color contains nourishing ingredients like squalene and orchid extract and hair-strengthening bamboo. To ensure a flawless application, follow these tips:
- Perform a strand test to ensure hair is healthy enough to absorb and retain color
- Use a deep conditioning treatment 24 hours before applying color
- Apply to the roots first, then follow with the mid-lengths and ends. This is especially true for areas exposed to heat damage or previously lightened hair

DO I HAVE TO USE EVERYTHING IN THE KIT?

The kit is designed with everything you need to create salon-quality hair color at home. It’s like having a professional colorist on demand. To achieve the best results, we advise using everything in your kit as directed.

WHAT ARE THE INGREDIENTS FOR EACH SHADE?

IGK AFFILIATE program

WHAT IS AN IGK BRAND AFFILIATE?

Simply put, our IGK Army has helped us create an IGK movement, showing their love for the brand while getting cash along the way! Our IGK Brand Affiliates are outgoing individuals and professional stylists who are active in their communities. Oh, and they really love IGK and want to share it with everyone they know!

WHAT ARE THE RULES OF THE BRAND AFFILIATE PROGRAM?

Your participation in the Brand Affiliate Program is governed by the Program Terms and Policies which contains all of the rules of the program. Below are some answers to some of the frequently asked questions about the Brand Affiliate Program rules. These rules are very important so we hope that you will read through them carefully. 1. You must be 18 or older to participate 2. Please don’t comment with your Affiliate code on any IGK Hair social media posts or channels (i.e. Instagram, Twitter, Facebook, etc.), even if you see another Affiliate doing it. 3. DO NOT add your Affiliate code to coupon sites, it’s cheating! We check these sites frequently. If we find your rep code added to one of these coupon sites, you will be notified immediately and this will be cause for REMOVAL from the Affiliate Program. 4. Don’t share the 50% off promotion single promotion we share with you when accepted into the program! This is specifically for you to use as a gift from our team so you can try or restock on any IGK products you’d like. Also, you don’t earn sales from it, so it’s not worth it. 5. Remember that the purpose of an IGK Brand Affiliate program is to bring new clients to the brand and help people get to know IGK! 6. Be kind and respectful to all other reps. 7. And most importantly, your Affiliate Code is automatically generated for you when you apply! Hint: The Coupon ID number you enter MUST be the number 20. If the system says that it is already taken then you may use a different code name that ends in 20. Make sure there are NO characters or spaces either!

WHEN ARE AFFILIATE COMMISSIONS PAID OUT?

We process affiliate commissions once a month at the middle of each month. So for example, if you made a sale anytime in January that qualifies for commissions, we will process your commissions in the middle of February. You will be emailed once your payout has been processed. You MUST make sure that your payment information & tax information is completed within Refersion. Otherwise, your commission payouts will NOT make it to you.

CAN I CHANGE MY AFFILIATE CODE?

Unfortunately, the answer is no. This is company policy. All codes must end with the number 20. We do not accept names only, email addresses, made-up/inappropriate names, or business/store names. You will be disqualified during the application process immediately if we see this. A few exceptions would be: 1) If your name is legally changed (ex. you get married, divorced, we understand these changes happen!) 2) If you have multiple first names and/or last names (ex. Elizabeth Maria Gonzalez Garcia, we would suggest picking one when signing up or letting us know) 3) Your name is misspelled! We understand that some of you have longer or more difficult names, but this also what makes you unique! You can always share your shopping link instead, so it will automatically apply to your friends & family's orders! Again, you can use your shopping link, the Bitly link is a wonderful option for this. We hope you understand!

IN WHAT CIRCUMSTANCES DOES MY AFFILIATE CODE NOT WORK?

Your physical Affiliate code will work on your friends and family’s first order only. Please note that you receive credit for the sale when your friends and family use your tracking link- so make sure they are aware of this!

WHAT SHOULD I DO IF IT LOOKS LIKE I AM MISSING COMMISSION(S)?

Please reach out to us at affiliates@igkhair.com! Make sure you include the date and any conversion ID numbers shown to give us a better idea of which sale may be missing from your account. Also, to make it a little bit easier, please include your Affiliate account email & PayPal email (if they’re different!) in the email.

WHAT ARE THE BRAND AFFILIATE EMAILS AND WHEN DO I RECEIVE THEM?

We periodically send out emails to keep you updated & informed on our latest and greatest! We also like to send from time to time unique IGK content that you can use freely on your social and online content. You’ll receive an email from the Affiliate program for these circumstances: 1. When you get accepted into the program! Make sure you hang onto this one for future reference as it will give you a detailed background on everything you need to know about getting started as an Affiliate. 2. Our monthly Affiliate email! This will include photos or important info. *Please note: this changes and will not always be the case, it mostly depends on launches and info we have to share with you guys! So if you don't get an email exactly once a month, don't worry!* 3. Payout notification emails! Keep an eye on these to ensure you’re receiving your commissions! * If you are having trouble receiving any of these emails, make sure you are checking the email account you have attached to your Affiliate account! If you still aren’t receiving them please reach out to us at: affiliates@igkhair.com

WHAT IS THE AFFILIATE SHOPPING LINK?

This is a feature of the program designed to track the sales and allows you to receive commissions! This link is located in your Affiliate account, right on the front page. You can copy the full link or even use the bitly (a shortened link) option provided below that. This link makes it easier to share your Affiliate code via social media or online. The link will take customers directly to the website and automatically will track your sales commissions to their order once a purchase is made! This will last up to 30 days. Don’t worry, that doesn’t mean your code is only active for 30 days. So whenever someone has clicked on your shopping link and goes back to the website in the next 30 days your code will still be added to their order.

CAN MY AFFILIATE CODE BE USED WITH OTHER DISCOUNT CODES?

Since our website only accepts one coupon code at a time, your Affiliate code cannot be combined with any other discount code at checkout. However, your shopping link and other discount codes can be combined so you will still receive commissions if a customer uses one of our onsite promo codes.

HOW DO I TRACK MY SALES AND COMMISSION?

Easy! Just login to your Affiliate account (https://igkhair.refersion.com/affiliate/login) with the email and password you created while signing up for the Affiliate Program. This will allow you to track your sales and the commission you earn. Just a reminder that your rep code is good for 20% off first purchase orders, and you’ll receive a 15% commission on each order placed through your shopping link. Side note: At this time, Refersion, our management system, doesn’t allow you to see who purchased using your code (just in case you were curious!).

WHY IS THERE A NEGATIVE COMMISSION AMOUNT IN MY AFFILIATE ACCOUNT?

Our system is now automatically adjusting for returned or canceled orders. If you see a negative balance inside your Affiliate account, this is because the payment was sent followed by a returned or canceled order.

HOW DO I GET PAID FOR MY SALES?

To make Affiliate payments as easy as possible, we pay Affiliate commissions via Paypal, a free service that’s super quick and easy to sign up for. Now to apply as a IGK Brand Affiliate, you are required to have a Paypal account. To get started, head to paypal.com to create your account. Without a PayPal account connected to your Affiliate account, we won’t be able to pay you commission. While applying for the Affiliate Program, you must fill out your PayPal email address in the field titled “PayPal Email Address”. Please know that this must be the email you use to log into your Paypal account, NOT your Paypal link. Unfortunately, that does not work with our system. Affiliate are paid at the beginning of each month, and you’ll receive an email as soon as commissions go out!

WHAT IF I DON'T WANT TO BE AN IGK AFFILIATE ANYMORE?

If you no longer want to be an Affiliate, we totally understand! Sometimes it just doesn't work for you, but we will definitely miss you. Just shoot us an email at affiliates@igkhair.com and let us know and we can process cancelling your account for you.

DO I NEED TO MEET A CERTAIN SALES QUOTA OR AMOUNT?

Not at all! The IGK Brand Affiliate Program is exactly what you make of it. We understand life can get busy and there may be times where you may be inactive or lower in sales. But, not to worry! Of course, those who do actively work towards more sales do tend to see higher commissions. Feel free to make as many (or as few) sales as you’d like.

CRUELTY FREE
No animals were harmed. Ever.
Gluten-free
No traces of wheat anywhere.
VEGAN
No harsh, harmful chemicals.
CRUELTY FREE. GLUTEN-FREE. VEGAN