SHIPPING & RETURNS
WHAT IS YOUR SHIPPING POLICY?
Ground shipping is free in the continental United States with orders of $40 or more. Currently, our website only accommodates shipments within the contiguous United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin Islands. For international requests, please call our office during business hours (Monday-Friday, 9am-6pm EST) at 1-855-IGK-3322 to see if an order can be processed to your requested country.Our standard shipping carrier is FedEx, and we only ship FedEx Ground to comply with aerosol shipping restrictions. We kindly ask that you anticipate 3 to 8 business days for shipping.
WHAT IS YOUR RETURN POLICY?
IGK Hair offers free returns and/or exchanges for IGK Hair products within 14 days of product receipt for item(s) purchased on igkhair.com. Products purchased from our salon and retail partners should be returned to the original place of purchase. Please note that returned merchandise must be unopened or gently used. To start your return or exchange visit our Returns Center. You'll need the email address associated with your purchase, or your order number and the shipping zip code. Next, you'll receive step-by-step instructions, select the product(s) to return and the return reason. For exchanges, select your new item for exchange. Your prepaid shipping label or QR Scan code will be generated once your return or exchange has been authorized. Make sure your items are securely packaged and take it to the nearest FedEx drop-off location. After your return has been completed, you'll receive a temporary credit equal to the value of the returned item(s). You can use this credit to make a new purchase that will ship right away. If you don't use the credit, your original payment method will be refunded within a week. All exchanges are shipped instantly at no additional cost. If your order was placed using Afterpay as a payment method please expect longer processing times. You can check the status of your refund though Afterpay. If you would like to learn more about the process please visit Afterpay’s FAQ page HERE. Please reach out to our client services at firstname.lastname@example.org with your order number in the subject line in case you have any other questions.
CAN I CANCEL MY ORDER?
It is our priority to get your order to you as fast as possible and for this reason we, unfortunately, are not able to cancel an order once it has been placed.
I PUT THE WRONG ADDRESS ON MY ORDER, WHAT SHOULD I DO?
We always recommend checking your shipping address before completing the order. Unfortunately, we are unable to update the shipping address after the order is placed and we are not responsible for orders sent to the incorrect delivery address provided at the checkout process. However, when you receive the tracking information you may check with the shipping courier if they are able to accommodate your request.
CAN I ADD/REMOVE AN ITEM FROM MY ORDER?
Unfortunately, we are not able to add or remove item(s) from your order once it has been placed.
I RECEIVED THE WRONG PRODUCT OR MY PRODUCT ARRIVED DAMAGED. CAN I RETURN IT?
If the wrong/missing product and/or defective product was received, please email email@example.com your order number in the subject line and a photo if possible. An IGK team member will help you out!
WHAT DO I DO IF MY PACKAGE WAS LOST OR STOLEN IN TRANSIT?
We're sorry, but shipping fees are not refundable. In the case of damaged or lost items, please contact us immediately for assistance. If you have questions regarding your return, please contact us by phone at 1-855-IGK-3322 or by email.
Can I change how often my subscription arrives?
Yes! We are committed to the highest levels of service for our subscribers. All subscribers can change the frequency of a subscription at any time by logging into your account and clicking MANAGE SUBSCRIPTION on bottom left corner.
Can I add a discount code to a subscription order?
No. Subscriptions are already discounted at 15%
Can I have multiple products on a subscription?
Absolutely! You can add as many products as you would like to your subscription, but please note that not all products have the same delivery cadence - subscription delivery cadences vary between 30, 60, and 90 days. If you would like to alter the delivery cadence of any subscription, or synchronize the delivery dates, you can check out the account portal for your subscription information.
WHAT ARE THE MAIN FORMULA CLAIMS OF IGK PRODUCTS?
IGK products are Vegan, gluten-free,and Sulfate free (SLS and SLES), and do not test on animals.
ARE YOUR PRODUCTS TESTED ON ANIMALS?
No, IGK does not test on animals and is Leaping Bunny certified.
DO IGK PRODUCTS CONTAIN PHTHALATES?
No, IGK products do not contain phthalates.
DO IGK PRODUCTS CONTAIN SULFATES?
IGK products do not contain SLS or SLES, which are surfactant-based sulfates.
DO IGK PRODUCTS CONTAIN SILICONE?
Yes, some products do contain silicones.
DO IGK PRODUCTS CONTAIN MINERAL OILS?
No, IGK products do not contain mineral oil.
WHY ARE IGK PRODUCTS FORMULATED WITHOUT SODIUM CHLORIDE?
Apart from IGK Color, IGK products are formulated without Sodium Chloride because it is known to strip color and shorten the life of keratin treatments
ARE IGK PRODUCTS PARABEN-FREE?
Yes, IGK Products are formulated without parabens.
ARE IGK PRODUCTS SAFE TO USE WITH KERATIN TREATMENTS?
Yes, because IGK products are formulated without SLS and SLES, they should be safe to use on keratin-treated hair.
ARE IGK PRODUCTS COLOR SAFE?
Yes, IGK products should not contribute to color fading.
DO IGK PRODUCTS OFFER HEAT AND THERMAL PROTECTION?
Heat and thermal protection vary among IGK products. Please refer to either the product page or packaging of your favorite products.
WHAT FRAGRANCES ARE USED IN IGK PRODUCTS?
IGK uses seven different fragrances across the line, each one emoting a feel for different cities and neighborhoods.
HOW SHOULD I LAYER MY IGK PRODUCTS?
Generally, products should be layered in the following order: Step 1: Shampoo/conditioner/masksStep 2: Detanglers, heat protectants, leave-in conditionersStep 3: Creams, Mousses, GelsStep 4: Nourishing oils, SerumsStep 5: Dry products like hair sprays and dry volume spraysHowever, we know that everyone is different, and we encourage you to try using the products in ways that work best for your hair.
HOW CAN I SAMPLE IGK PRODUCTS?
Though we do not have samples available on our website at this time, IGK products are available at Sephora and Ulta where in-store samples are offered.
ARE IGK PRODUCTS SAFE TO USE ON EXTENSIONS?
Due to the variety of extensions and bonding agents on the market, we recommend that you consult with your stylist before using different products on your extensions.
CAN I GET MORE ADVICE ON WHICH PRODUCTS WILL BE SUITABLE FOR ME?
Yes! Please feel free to use the chat feature on IGKhair.com or email us at firstname.lastname@example.org! One of our team members will be happy to help you choose the right products for you.
DOES IGK SHIP INTERNATIONALLY?
At this time, orders placed on igkhair.com are unable to be shipped outside of the Contiguous United States, but please feel free to check back as we are continuously growing as a brand! In the meantime, you may browse the line at Sephora where international shipping is available: https://www.sephora.com/beauty/international-websites
WHAT IS THE DIFFERENCE BETWEEN PERMANENT COLOR, DEMI-PERMANENT COLOR, SEMI-PERMANENT COLOR AND TEMPORARY COLOR?
While they sound a lot alike, there’s a distinct difference between each kind of hair color.Here’s a crash course:•Temporary color is exactly as it sounds: temporary. The color sits on top of the hair cuticle and is washed away with water or shampoo. Think sprays, hair chalk etc..•Semi-Permanent color is developed with a single product, so you don’t need to mix it with an oxidizer. The color is applied directly to the hair and then processed for 20 – 30 minutes, sometimes using heat. The results gradually fade over time and will generally last for 7 - 10 shampoos.•Demi-permanent color is a 2-part system that uses a dye pigment mixed with a low volume oxidizer. The low volume oxidizer limits the amount of color change, so the results are long-lasting but not necessarily permanent.•Permanent color is, well, just that. It’s a 2-part system that uses a dye pigment and oxidizer, which is usually a solution of hydrogen peroxide. When the two parts combine, the mixture both removes some of the hair’s natural pigment molecules and deposits the desired color molecules which changes the color of the hair permanently.
WILL IGK COLOR COVER MY GRAYS?
Yes. IGK Color is permanent and will cover gray hair. Depending on how resistant your hair is, you may need more time to process. Be sure to read the directions provided on how long you should leave the color on for the best results.
WHAT DO THE NUMBERS AND LETTERS MEAN ON THE IGK COLOR BOX?
It’s how we designate the characteristics of our shades. The number defines the level or depth in the shade (aka the lightness/darkness of a shade) and is designated with 1 being black, 10 being the lightest blonde. The letters directly following the number identify the tone or tones. The first letter is the dominant tone, and the second letter is the supporting tone.Here’s an example: 5GM (Brown, Gold, Mahogany)1 Black2 Almost Black3 Darkest Brown4 Dark Brown5 Brown6 Light Brown7 Dark Blonde8 Blonde9 Light Blonde10 Very Light BlondeNatural - NBlue - BViolet - VGold - GCopper - CMahogany - MRed - R
WHY DO I NEED TO USE THE COLOR CONSULTATION TOOL?
Think of it like your virtual professional colorist. The questions are meant to mimic a real chat you’d have with an IGK pro about your hair history and desired color results, so we can determine which options are best for you.
WHAT IF I DON’T LIKE THE COLOR CHOICE THE COLOR CONSULTATION CREATED FOR ME?
Our Color Consultation Tool uses your hair history and hair goals to advise on shades that are best suited for you. You’re more than welcome to choose from any of the 25 shades in our color portfolio, but please note that the results may not be as intended.
HOW DO I DETERMINE MY NATURAL COLOR LEVEL?
First, determine if you have brown, blonde, red or black hair. From there, we’ll determine the “depth” of your color. For example, if you’re a brunette, are you on the lighter side of brown shade or darker side leaning towards black? Reference our color chart below.Level 1: BlackLevel 2: Very Dark BrownLevel 3: Dark BrownLevel 4: Medium BrownLevel 5: Light BrownLevel 6: Dark BlondeLevel 7: Medium BlondeLevel 8: Light BlondeLevel 9: Very Light BlondeLevel 10: Brightest Blonde/Platinum
HOW DO I DETERMINE THE % OF GRAY IN MY HAIR?
Finding your % of gray is actually pretty simple. First, stand a few feet in front of the mirror with indirect light. Then, use the below as your guide:• Less than 30% gray: less gray than natural color• 50% gray: equal parts gray and natural color• 75% gray: predominately gray with a touch of natural color• 100% gray: all you see is gray
WHY DO YOU NEED TO KNOW ABOUT MY PAST CHEMICAL SERVICES OR HAIR TREATMENTS?
Previous color services or chemical treatments may impact color results. As a rule, it’s always best to wait 2 weeks between treatments to ensure zero impact on hair health and flawless color results.
WHAT MAKES IGK COLOR DIFFERENT?
IGK Color is the first at-home color formulated with the highest level of clean ingredients. IGK Color delivers superior color brilliance and wearability for all hair types and textures. It’s formulated without known allergens like PPD and resorcinol. It’s free from ammonia, fragrance, phthalates, parabens, and gluten. You get salon-worthy colors that expertly camouflages non-pigmented hair, lightens, darkens, and can change tones. Plus, IGK color also provides intense conditioning, protection, and shine while effortlessly coloring each strand.
WHY IS SQUALANE INCLUDED IN THE IGK COLOR FORMULA?
Squalane, derived from sugar cane, is a well-known and favored ingredient typically found in skincare products. IGK found this plant-based ingredient also works wonders for your hair health. It’s super emollient and effortlessly rehydrates, replenishes, and protects hair from future damage. Plus, ours is sustainably sourced.
WHY IS ORCHID EXTRACT INCLUDED IN THE IGK COLOR FORMULA?
Orchid Extract is a natural moisturizer, brilliant hair protector and guards against chemical damage, heat and UV exposure.
WHY IS BAMBOO EXTRACT INCLUDED IN THE IGK COLOR FORMULA?
Bamboo is the perfect strengthening agent. Rich in silica, it fortifies the cuticle layer, improving color retention and enhancing shine.
HOW CAN IGK COLOR DELIVER 15X SHINE?
We think fresh color looks best on shiny hair, so we made sure to include conditioning agents like orchid extract in our color, plus a shine-enhancing clear treatment mask to close the cuticle layer and seal in color. When used together, IGK Color can deliver 15x the shine.
HOW DOES IGK COLOR DELIVER 88% SOFTER/SMOOTHER STRANDS?
Our naturally derived squalane extract helps to smooth and soften hair. It is highly emollient and helps to rehydrate hair, replenish the natural moisture balance and protect from future damage.
HOW DOES IGK COLOR REDUCE BREAKAGE BY 44%?
We formulated IGK Color with a blend of conditioning agents, humectants, and strengthening agents. This specialty blend ensures hair remains supple and hydrated, fortifying hair against damage caused during the coloring process.
WILL IGK COLOR IMPROVE THE HEALTH OF MY HAIR?
The hallmarks of healthy hair include brilliant shine, supple condition, and manageability. IGK Color is formulated using the best ingredients to deliver gorgeous color with 15x improvement in shine, 88% improved hair condition, and 44% reduction in hair breakage. We like to think the numbers speak for themselves.
IS IGK COLOR TESTED ON ANIMALS?
No. IGK hair products, including our hair color, are not tested on animals.