Ground shipping is free on orders $40+ within the continental United States and Canada. Our website accommodates shipments within the contiguous United States and Canada only; we do not ship to Alaska, Hawaii, or the U.S. Virgin Islands. For other international requests, please email [email protected]

We work with various shipping carriers and kindly ask that you anticipate 3 to 8 business days for shipping within the U.S., and 5 to 12 business days for shipments to Canada.

IGK Hair offers free returns* and exchanges for products purchased on igkhair.com within 30 days of product receipt for U.S. orders only. Please note that returned merchandise must be unopened or gently used, and original shipping fees are non-refundable.

Please Note: We are currently unable to accept returns or exchanges for orders shipped to Canada. All Canadian orders are considered final sale.

For U.S. returns, please visit our Returns Center and provide your order number, email address, or shipping zip code. Products purchased from salon and retail partners should be returned to the original place of purchase. If there is a price difference to be paid in an exchange, an invoice will be emailed, and it must be paid before the exchange order is released.

If you used Afterpay as a payment method, please be aware that processing times may be longer. For further questions, contact our Client Services team at [email protected] with your order number in the subject line.

It is our priority to get your order to you as fast as possible and for this reason we, unfortunately, are not able to cancel an order once it has been placed. 

Yes! We are committed to the highest levels of service for our subscribers. All subscribers can change the frequency of a subscription at any time by logging into your account and clicking MANAGE SUBSCRIPTION on bottom left corner.

Absolutely! You can add as many products as you would like to your subscription, but please note that not all products have the same delivery cadence - subscription delivery cadences vary between 30, 60, and 90 days. If you would like to alter the delivery cadence of any subscription, or synchronize the delivery dates, you can check out the account portal for your subscription information.